We have a (30) day return policy. You must contact the returns department before shipping your products back. Email rma@industrialnailers.com to obtain an RMA. Products must being returned must be unused or a restocking fee may be applied. The original shipping and handling charges are non-refundable unless the product arrived damaged or DOA (Dead on Arrival), in this case a prepaid shipping label will be sent to you via email. Please mail your package in a prepaid, insured, traceable method to the address below. Industrial Nailers 1923 John Crosland Jr. Drive Charlotte, NC 28208